Refund policy

Digital service, no physical shipping

Invita does not sell physical products. There is no shipping policy, delivery window, or merchandise return. What you buy is digital access to a plan or add-on for an event (invitation design, sends, RSVP, or photo album, depending on what you paid for).

When we refund

We refund 100% if you were charged and the plan or add-on was not activated on the event (for example the charge went through and the benefit was not applied). Email us and we will fix it.

You can also request a refund within 14 calendar days of payment if you have not generated the first image, made a send, or regenerated the design.

If there was no charge, there is no associated refund.

When we do not refund

No refund after generating the first image, making a send, or regenerating the image, unless a failure on our side prevents you from using what you paid for.

No refund for change of mind after generating the first image, making a send, or regenerating the design.

Chargebacks are handled with dLocal. If a payment dispute is opened, we may pause the event until it is resolved.

How to request it

Email hola@invita.fun or use the form at /contacto with the account email, the event, and the reason. We reply Monday to Friday. When a refund is due, it is issued through the same method dLocal used, on that method’s and dLocal’s timelines.